Refund Policy

Last updated: November 10, 2026

Short version: payments are final once your order has been delivered. If we can’t deliver, you get your money back.

If we can’t deliver

If we are unable to deliver your order (for example an item is out of stock), we will refund the amount you paid in the same cryptocurrency, minus the network fee. You will need to give us a wallet address to send it to.

After delivery

Once delivery has started the order is complete and cannot be refunded or reversed. This includes orders sent to a username that was entered incorrectly, and goods lost to a ban, wipe or reset on the game server.

Payment problems

• Sent too little: if you send less than the amount shown, your order will not be confirmed automatically. Contact us with your order ID and transaction ID. We will ask you to send the difference, or refund what you sent minus network fees.
• Sent too much: the extra is not refunded automatically. Contact us and we will review it.
• Paid after the 60 minutes: contact us with your order ID and transaction ID. We will deliver at the current price or refund you.
• Wrong coin or network: funds sent on the wrong network may be impossible to recover. We will try to help but cannot promise.

How to ask

Contact us within 7 days of your payment with your order ID, Minecraft username and transaction ID. See the contact page. We usually reply as soon as we are online.